AI Innovation Lab
Building breakthrough AI-powered solutions that transform customer experiences for leading enterprises.
100+Enterprise Clients
1B+Interactions Processed
99.9%Uptime
30Day Implementation
Enterprise AI Solutions
AI-powered Contact Center Platform built for Enterprise Scale
01

QEval AI Contact Center Platform
100% interaction coverage with explainable AI for call centers. Deploy enterprise AI solutions in 30 days, not 9 months.
02

ICE AI Customer Service Solutions
Intelligent omnichannel orchestration.
AI-powered contact center routing at enterprise scale.
03

Process Automation
Custom automation frameworks for contact centers. Transform complex customer experience operations with proven AI.
Contact Center AI Innovation Lab
From AI innovation to Enterprise Contact Center Impact
What started in our AI innovation lab now processes billions of customer interactions. Our proprietary enterprise AI platform technology delivers measurable customer experience results for the world’s largest contact centers.
99.9%
Uptime Reliability
45%
Cost Reduction
3.2x
Agent Efficiency
24/7
AI Support
Enterprise AI Solutions Services
Expert AI Contact Center Implementation & Support
Strategic deployment of QEval and ICE platforms with seamless enterprise system integration and custom configuration.
Fine-tuning and optimization of machine learning models and large language models for contact center-specific use cases.
End-to-end strategic guidance for modernizing contact center operations with AI-powered solutions and workflow optimization.
Enterprise-grade technical consulting for complex system integrations, API development, and cloud infrastructure setup.
Specialized WFM consulting, real-time analytics implementation, and predictive scheduling optimization for contact centers.
Dedicated technical support, system monitoring, performance optimization, and ongoing maintenance for all ETS Labs platforms.
Powering Innovation with Industry-Leading Technologies
Harnessing the Best in Tech for Your Success
AI Innovation Lab Results
AI Contact Center Products Born from Research
Our AI innovation lab has developed breakthrough enterprise AI platform solutions now deployed across Fortune 500 contact centers
QEval Contact Center AI
100% quality coverage AI platform
ICE AI Customer Service
Intelligent omnichannel contact center routing
AI-Powered Contact Agent
Autonomous customer experience solutions
Flexible Redaction
PII/PHI/PCI protection engine
Legal AI Assistant
AI-driven downstream actions
Form Automation AI
Intelligent form processing
Compliance AI
Automated regulatory monitoring
Workforce AI
Predictive scheduling optimization
Customer Experience AI
Real-time emotion detection for call centers
Voice Biometrics
Secure caller authentication
Process Mining AI
Workflow optimization engine
Enterprise AI Platform Models
Industry-specific contact center AI solution
Success Stories
Real Results, Real Praise: What Our Clients Say
Ready to transform your Contact Center with AI innovation?
Join 100+ enterprise clients who trust ETS Labs for their AI-powered contact center and customer experience AI needs.
Contact Us
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