AI Innovation Lab  

Building breakthrough AI-powered solutions that transform customer experiences for leading enterprises.

100+Enterprise Clients

1B+Interactions Processed

99.9%Uptime

30Day Implementation

Our Credibility

Trusted by 
fortune 500

Enterprise AI Solutions 

AI-powered Contact Center Platform built for Enterprise Scale

01

QEval AI Contact Center Platform

100% interaction coverage with explainable AI for call centers. Deploy enterprise AI solutions in 30 days, not 9 months.

02

ICE AI Customer Service Solutions 

Intelligent omnichannel orchestration.
AI-powered contact center routing at enterprise scale. 

03

Process Automation 

Custom automation frameworks for contact centers. Transform complex customer experience operations with proven AI. 

What started in our AI innovation lab now processes billions of customer interactions. Our proprietary enterprise AI platform technology delivers measurable customer experience results for the world’s largest contact centers. 

99.9%

Uptime Reliability

45%

Cost Reduction

3.2x

Agent Efficiency

24/7

AI Support

Enterprise AI Solutions Services

Expert AI Contact Center Implementation & Support

Strategic deployment of QEval and ICE platforms with seamless enterprise system integration and custom configuration.

Fine-tuning and optimization of machine learning models and large language models for contact center-specific use cases.

End-to-end strategic guidance for modernizing contact center operations with AI-powered solutions and workflow optimization.

Enterprise-grade technical consulting for complex system integrations, API development, and cloud infrastructure setup.

Specialized WFM consulting, real-time analytics implementation, and predictive scheduling optimization for contact centers.

Dedicated technical support, system monitoring, performance optimization, and ongoing maintenance for all ETS Labs platforms.

Powering Innovation with Industry-Leading Technologies 

Harnessing the Best in Tech for Your Success 

TensorFlow

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PyTorch

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Scikit Learn

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XGBoost

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LightGBM

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OpenAI GPT

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Anthropic Claude

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Meta LLaMA

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Mistral

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Hugging Face Transformers

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spaCy

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LangChain

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Pinecone

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Weaviate

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Milvus

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ElasticSearch

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OpenSearch

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Apache Spark

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Kafka

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Airflow

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MLflow

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Kubeflow

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Docker

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Kubernetes

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AWS SageMaker

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Azure ML

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GCP Vertex AI

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Success Stories

Real Results, Real Praise: What Our Clients Say

Ready to transform your Contact Center with AI innovation?

Join 100+ enterprise clients who trust ETS Labs for their AI-powered contact center and customer experience AI needs. 

Contact Us

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