ROI YOU CAN COUNT ON
Enterprise Success Stories
Global Automotive Manufacturer
Fortune 500 Automotive Industry
Key Metrics:
52%
Improvement in Agent Performance Score
60%
Faster First Call Resolution
Complete Data Security Compliance
Challenge:
Scaling customer support while maintaining data security and empowering agents with accurate information across multiple touchpoints
Solution:
Comprehensive Agent Console with unified platform, integrated knowledge base, and custom telephony system.
Timeline:
30-day implementation
Results:
Complete transformation in agent experience and customer satisfaction through unified data access and streamlined workflows.
Major Telecom Corporation
Advanced Analytics Powers Cost Efficiency and CX Improvement
Key Metrics:
$2.9M
Saved in 6 Months
54%
Improvement in Quality Score
4.3M
Interactions Analyzed
Challenge:
Declining customer satisfaction and rising operational costs across millions of annual interactions with no clear visibility into root causes.
Solution:
QEval AI analytics platform delivering real-time insights, agent coaching, process optimization, and predictive analytics capabilities.
Timeline:
6-month implementation
Results:
Comprehensive transformation across all KPIs including 53% reduction in critical alerts, 33% quality score increase, and nearly $3M in documented savings.
Global Telecom Leader
Complete Operations Transformation Initiative
Key Metrics:
78%
Order Completion Rate (from 63%)
15%
Decrease in Customer Churn
20
Minutes Processing (from 3 days)
Challenge:
Lengthy order processing, complex modifications, and lack of real-time visibility creating customer frustration and operational inefficiency.
Solution:
SaaS-based platform enabling real-time agent collaboration with secure payment processing and comprehensive reporting.
Timeline:
30-day implementation
Results:
Revolutionary order management transformation with enterprise-grade security and dramatic efficiency gains.
Transform Your Operations
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