About ETS Labs

Leading Enterprise AI Company & Innovation Lab

Transforming enterprise customer experience as a trusted AI software company

ETS Labs is a premier enterprise AI company and AI solutions provider, transforming enterprises with our AI platform company expertise, delivering 100% interaction coverage and explainable AI technology.

Our Story

Founded in 2003, ETS Labs has established itself as a leading AI software company, processing billions of customer interactions and earning recognition as a trusted enterprise AI company among Fortune 500 organizations worldwide. We’re an AI innovation lab company that has been pioneering AI technology company solutions for over two decades.

As a dedicated contact center AI company, our journey began with a simple mission: make AI accessible, explainable, and immediately valuable for large organizations. Our evolution from AI vendor to comprehensive AI platform company reflects our commitment to enterprise-grade solutions.

Today, we continue that mission as a premier AI solutions provider, delivering cutting-edge AI technology that integrates seamlessly into existing enterprise infrastructure while providing the transparency and control that Fortune 500 companies demand from their AI vendor partnerships.

Global Presence

Texas, USA

Headquarters

3 Countries

Global Offices

100+

Enterprise Clients

500+

Team Members

Trusted Advisor

Why Choose ETS Labs as Your Enterprise AI Company

100% Interaction Coverage

Complete visibility across all customer touchpoints with comprehensive AI analysis from a trusted AI platform company

Explainable AI Technology

Transparent algorithms that provide clear reasoning for every decision and recommendation

30-Day Implementation

Rapid deployment with minimal disruption to existing operations by an experienced AI vendor

Enterprise-Scale AI Platform

Proven architecture handling millions of interactions daily for Fortune 500 clients

Fortune 500 Proven AI Solutions Provider

Battle-tested solutions trusted by the world’s largest organizations

20+ Years as AI Software Company

Deep expertise in AI innovation and enterprise customer experience

Global Support Network

24/7 technical support across multiple time zones and languages

Seamless Integration

Native compatibility with existing CRM, workforce management, and analytics platforms

Comparison

ETS Labs vs. Traditional AI Vendors

Traditional Contact Center AI Companies

Sample-based analysis (5-10% coverage)
Manual quality assurance processes
Months-long implementation cycles
“Black box” AI with unclear decision-making
Limited scalability for enterprise volume

ETS Labs AI Technology Company Approach

100% interaction coverage and analysis
Automated, real-time quality monitoring
30-day implementation timeline
Explainable AI with transparent reasoning
Enterprise-scale architecture from day one

Our AI Innovation Lab Company Focus

At ETS Labs, innovation isn’t just about technology it’s about solving real enterprise challenges with practical AI solutions. As a leading AI software company, our research and development efforts concentrate on:

01

Conversational AI Advancement

Natural language processing that understands context, emotion, and intent across multiple channels

02

Predictive Analytics

Machine learning models that anticipate customer needs and optimize agent performance

03

Enterprise Integration

Seamless connectivity with existing business systems and workflows as a trusted AI platform company

04

Compliance & Security

AI solutions that meet the strictest regulatory and security requirements for enterprise AI company deployments

Our team

Creative Minds

Led by a group of industry veterans and technology visionaries, our diverse team brings together a wealth of experience and fresh, innovative thinking. From seasoned software architects to advanced AI specialists, each member of our team is committed to delivering excellence.