Core Capabilities
AI Professional Services Portfolio
AI Implementation & Integration
Strategic deployment of QEval and ICE platforms with seamless enterprise system integration and custom configuration.
ML/LLM Optimization Services
Fine-tuning and optimization of machine learning models and large language models for contact center-specific use cases.
Contact Center Automation
Strategic AI consulting guidance and optimization from our technical experts. Get the strategic direction needed to maximize your AI investment and scale operations.
System Architecture & Technical Integration
Enterprise-grade technical consulting for complex system integrations, API development, and cloud infrastructure setup.
Workforce Management (WFM) Services
Specialized WFM consulting, real-time analytics implementation, and predictive scheduling optimization for contact centers.
24/7 Support & Managed Services
Dedicated technical support, system monitoring, performance optimization, and ongoing maintenance for all ETS Labs platforms.
Why Us
Why Choose ETS Labs
30-Day Implementation
Rapid deployment with immediate ROI
100% Interaction Coverage
Complete visibility across all touchpoints
Explainable AI
Transparent, auditable decisions
Fortune 500 Proven
Enterprise-scale deployments
Continuous Optimization
Ongoing performance improvement
process
Implementation Process
System analysis and requirements planning
Custom deployment roadmap and milestones
Rapid implementation with testing
Seamless connection to existing systems
Continuous monitoring and improvement
Ready to Transform Your Contact Center with AI Consulting Services?
Join Fortune 500 companies leveraging ETS Labs’ AI implementation services, AI integration services, and AI managed services for exceptional results.
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