SUCCESS STORIES

Helping Enterprises achieve measurable ROI

Real enterprises. Real transformations. Real ROI. Discover how industry leaders went from manual quality gaps to 100% automated coverage, turning every customer interaction into actionable intelligence that drives measurable business outcomes.

ROI YOU CAN COUNT ON 

Enterprise Success Stories

Polaris Case Study

Manufacturing Company with 70+ Years of Production Experience 

Key Metrics: 

1,000+ Dealer Websites

Comprehensive network coverage

Unified Brand Standards

Consistent digital presence established

Increased Product Visibility 

Flagship products featured prominently

Challenge:

Establishing brand consistency across independent dealer network with no standardization framework or compliance accountability

Solution:

National audit program with evaluation matrix, real-time compliance dashboards, and structured framework for brand standards and product placement

Results:

 Unified brand presentation across dealer network with ongoing compliance monitoring and scalable framework supporting network growth 

Insurance Firm Case Study

Rapidly Growing Insurance Provider 

Key Metrics: 

24/7 Contact Availability

No additional agent hiring required

Faster Response Times

Improved customer service delivery

Reduced IT Workload 

Modern automation in place

Challenge:

Scaling a remote-first, gig-based contact center while maintaining compliance, performance standards, and customer trust

Solution:

AI-powered platform integrating smart dialing, call routing, real-time performance management, and quality assurance systems designed for distributed teams

Results:

Operational transformation delivering 24/7 coverage, streamlined workflows, and embedded quality oversight—completed within timeline and budget

Transform Your Operations

Join Fortune 500 leaders who’ve achieved measurable results with ETSLabs. Experience the power of 100% interaction coverage and explainable AI insights. 

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